Business & Administration  NVQ: Level 3

This qualification is for anyone who works within an office environment covering roles such as administrator, co-ordinator, team leader, supervisor or office manager.  The full NVQ qualification will consist of six completed units. Learners must complete two mandatory units and four optional units.

This qualification aims to assess the competence of those working in any office environment.  Learners would be expected to demonstrate ability, commitment, motivations and determination.  The Learner would be expected to work without supervision and take part in decision making scenarios.

There are no formal entry requirements but Learners must be currently working in an appropriate environment and be able to Mandatory

1. Carry out your responsibilities at work
2. Work within your business environment

 Optional Units – Group A - you may wish to choose one Unit from this group.

1. Ensure your own actions reduce risks to health & safety
2. Manage diary systems
3. Organise business travel and accommodation
4. Use IT systems2
5. Use IT to exchange information2
6. Database software2
7. Presentation software2
8. Specialist or bespoke software2
9. Prepare text from notes
10. Make administrative arrangements for the appearance of individuals at court
11. Contribute to maintaining security and protecting individuals’ rights in the custodial environment

Optional Units – Group B – at least three units must be chosen from this group.

1. Supervise an office facility
2. Procure products and services
3. Manage and evaluate customer relations
4. Manage the payroll function
5. Complete year-end procedures
6. Monitor information systems
7. Plan and run projects
8. Research, analyse and report information
9. Plan, organise and support meetings
10. Make a Presentation
11. Organise and coordinate events
12. Word processing software3
13. Spreadsheet software3
14. Website software2
15. Artwork and imaging software2
16. Design and produce documents
17. Plan and implement innovation and change
18. Develop productive working relationships with colleagues
19. Provide leadership for your team
20. Prepare text from shorthand
21. Prepare text from recorded audio instructions
22. Calculate and verify critical dates for sentences
23. Verify the release process
24. Maintain agricultural and horticultural records and prepare claims for subsidies
25. Administer legal files
26. Administer representations
27. Administer the appeals process
28. Administer case files
29. Administer appeals
30. Investigate cases
31. Provide administrative support in schools

How is the qualification delivered and assessed?

Learners are assessed in the workplace performing real work activities. In addition to observation, there is a range of other methods of assessment available such as witness testimony and simulation

Awarded by:

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